Last updated: September 6, 2026
Credit Xperts ("we," "us," "our") respects your privacy. This policy explains what personal information we collect, how we use it, who we share it with, and the rights you have over your data. This policy applies to our website at creditxperts.pplx.app, our forms, our scheduling tools, and our client portal.
Contact information you give us: name, email, phone number, and ZIP code — collected when you fill out a form (such as the "Get Started" form or the free checklist download), book a call, or email us.
Account & case information: if you become a client, we collect identity verification details, credit report data, and dispute-related documents needed to challenge inaccurate items with the credit bureaus.
Automatic information: basic technical data like browser type, device, referring page, and the pages you visit. We use this only to understand how the site is used and improve it.
What we do NOT collect: we do not place advertising cookies on your device, and we do not buy or sell personal data.
We use trusted third parties to operate our business. Each has its own privacy practices:
We do not sell, rent, or trade your personal information.
We use appropriate technical and organizational safeguards: encrypted transmission (HTTPS) for all form submissions, restricted access to client files, and access limited to staff who need it to serve you. No method of transmission or storage is 100% secure, but we take your data's protection seriously.
We retain contact and case information only as long as needed to provide our services, handle follow-up questions, and comply with CROA recordkeeping requirements. After that, we delete or anonymize it unless we're legally required to keep it longer.
Depending on where you live, you may have the right to:
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what's collected, the right to delete, and the right to opt out of the sale of personal information — though we do not sell your data. To exercise any right, email [email protected] and we'll respond within 30 days.
Our services are not directed to anyone under 18, and we do not knowingly collect information from minors. If you believe a minor has submitted information, contact us and we'll delete it.
We may update this policy from time to time. We'll post the updated version here with the new "last updated" date.
Questions about this policy or your data? Email [email protected] or call/text (561) 318-0469. Credit Xperts is located in South Florida.